Terms of Service
New Fence Adelaide Last updated: August 2026
1. About These Terms
These Terms of Service (“Terms”) govern the use of the New Fence Adelaide website (newfenceadelaide.com.au) and the fencing and gate installation, repair and maintenance services (“Services”) provided by New Fence Adelaide (“we,” “us,” “our”). By using our website, requesting a quote, or engaging our Services, you (“you,” “the customer”) agree to these Terms.
2. Quotes and Pricing
- Quotes provided by New Fence Adelaide are estimates based on the information and site access available at the time of assessment.
- Final pricing may vary if site conditions differ from what was assessed (for example, unforeseen ground conditions, hidden underground services, or access issues discovered once work begins).
- Quotes are valid for 30 days from the date issued unless otherwise stated.
- All prices are in Australian dollars and include GST unless stated otherwise.
3. Booking and Payment
- A booking is confirmed once a deposit (if applicable) has been received and a start date agreed.
- Payment terms will be outlined in your individual quote or invoice.
- We accept [insert accepted payment methods, e.g. bank transfer, credit card].
- Full payment is due on completion of the work unless alternative terms have been agreed in writing.
- Late payment may incur [insert late payment terms if applicable, or remove this line if not charging late fees].
4. Site Access and Preparation
- The customer is responsible for ensuring reasonable access to the work site for our team and equipment.
- The customer is responsible for identifying and disclosing the location of any underground services (water, gas, power, communications) on the property, or authorising us to arrange a Dial Before You Dig check.
- The customer is responsible for obtaining any required council approvals or neighbour consent prior to work commencing, unless this has been explicitly included as part of our Services.
- Delays caused by restricted access, undisclosed underground services, or pending approvals may affect the project timeline and are not the responsibility of New Fence Adelaide.
5. Cancellations and Rescheduling
- Cancellations made [insert notice period, e.g. more than 48 hours] before the scheduled start date will [insert your policy, e.g. receive a full refund of any deposit].
- Cancellations made with less notice may forfeit part or all of any deposit paid, to cover costs already incurred (materials ordered, scheduling, etc.).
- We reserve the right to reschedule work due to weather, site conditions, or circumstances outside our control, and will provide as much notice as possible.
6. Materials and Workmanship Guarantee
- All fencing materials supplied are new and fit for the purpose described in your quote, unless otherwise specified (for example, for repair work using matched existing materials).
- Colour and finish of Colorbond and other manufactured products are subject to manufacturer specifications and may vary slightly from samples or images shown.
- New Fence Adelaide provides a workmanship guarantee on installation work. [Insert specific guarantee period and terms, e.g. “12 months from the date of completion, covering defects in installation workmanship. This does not cover damage caused by storms, impact, misuse, or normal wear and tear.”]
- Product warranties (such as Colorbond material warranties) are provided by the manufacturer and are separate from our workmanship guarantee. Details of manufacturer warranties will be provided on request.
7. Boundary Fencing and Shared Costs
- Where work relates to a shared boundary fence, it is the customer’s responsibility to ensure appropriate agreement with any adjoining property owner in accordance with South Australia’s Fences Act 1975.
- New Fence Adelaide is not responsible for disputes between neighbouring property owners regarding fence ownership, cost-sharing, or boundary placement.
8. Liability
- To the extent permitted by law, New Fence Adelaide’s liability for any claim arising from our Services is limited to the cost of rectifying the specific work found to be defective.
- We are not liable for indirect or consequential loss, including loss of use, loss of amenity, or loss arising from delays outside our reasonable control.
- Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.
9. Insurance Work
- Where work is being carried out as part of an insurance claim, the customer remains responsible for confirming coverage and claim approval with their insurer.
- New Fence Adelaide can assist with documentation and quotes to support a claim but does not guarantee claim approval or the amount an insurer will pay.
10. Website Use
- Content on this website is provided for general information purposes and does not constitute professional or legal advice.
- We take reasonable care to keep information accurate and up to date but do not guarantee the website will be error-free at all times.
- Images used on this website may include a mix of our own completed projects and representative product imagery supplied by manufacturers.
11. Privacy
Our collection and use of personal information is covered by our Privacy Policy.
12. Governing Law
These Terms are governed by the laws of South Australia, and any disputes will be subject to the jurisdiction of the courts of South Australia.
13. Changes to These Terms
We may update these Terms from time to time. The version published on this page at the time you engage our Services applies to that engagement.
14. Contact Us
If you have any questions about these Terms, contact us at:
New Fence Adelaide PO Box 3442, Adelaide, SA 5000 (08) 7085 79 78 · admin@newfenceadelaide.com.au